Frequently asked questions

FAQ's

How long will my case take to arrive?

Our cases require 2–3 days for production, and once shipped, your order should arrive within 5–10 business days. Please see our shipping information below.

Can I get a return or exchange if I order the wrong size/colour?

We do not offer returns or refunds for items purchased in an incorrect size, finish, colour/design or due to a change of mind. Our cases are made to order as we strive to be sustainable and environmentally conscious. Please double check your order carefully before the purchase is made. We do offer exchanges for items that arrive in a faulty or defective condition. Please see our full description of policies below.

What is the difference between all the cases?

Our Tough and Magnetic cases are double layered. They feature a 100% polycarbonate shell and a 100% TPU lining. Our Magnetic cases also feature an embedded magnetic ring compatible with magnetic phone accessories.

Our Slim cases are single layered. They offer a sleeker and more lightweight build made of a 100% polycarbonate shell.

How do I check my phone model?

Be sure to double check your phone model before purchasing! For apple phones, go to:

Settings --> About --> Model Name

Policies

  • Policies

    Returns and exchanges

    We do not offer returns or refunds for items purchased in an incorrect size, finish, colour/design or due to a change of mind. Our cases are made to order as we strive to be sustainable and environmentally conscious. We strongly recommend reviewing your order details carefully before completing your purchase. If you realise that you have ordered the incorrect size or colour before your order has been shipped, please contact our team as soon as possible. While we will make every effort to accommodate changes, modifications cannot be guaranteed. Once an item has been shipped, we are unable to make any changes.

    We do offer exchanges for items that arrive in a faulty or defective condition. In such cases, proof of purchase and evidence of the item's condition must be provided for validation before a refund or exchange can be processed. If an exchange or refund is approved, the cost of returning the item will be the responsibility of the customer.

    For any inquiries, please contact our team at contact@sunrae.au

Shipping

  • Shipping

    Our cases require 2–3 days for production, which is not included in the delivery timeframe. Once shipped, your order should arrive within 5–10 business days.

    If you have not received your order within this timeframe or have any questions or concerns, please do not hesitate to contact us at contact@sunrae.au.

Design

  • Design

    Our range includes Tough, Slim and Magnetic cases. We offer cases compatible with Apple, Samsung and Google Pixel phone models. Our cases are available in either a matte or glossy finish. All cases support wireless charging (no need to remove the case to wireless charge)

    Our Tough cases are double layered. They feature a 100% polycarbonate shell and a 100% TPU lining.

    Our Slim cases are single layered. They offer a sleeker and more lightweight build made of a 100% polycarbonate shell.

    Our Magnetic cases are double layered. They feature a 100% polycarbonate shell and a 100% TPU lining. They also have an embedded magnetic ring compatible with magnetic accessories such as battery packs and card holders.

Care

  • Care

    Due to the tight fitting nature and hard back of the case, we advise against taking the case on an off frequently and storing items inside the back of the case. This may compromise its protective ability and cause damage to the case. Refrain from exposing the case to the sun frequently as this can cause the colour to fade from UV damage. To clean the case, wipe with a slightly damp cloth. We do not suggest using harsh chemicals or alcohol based cleaners. Avoid direct contact with hand creams and sun creams and keep out of excessive heat.